Electric Services

The EUB Electric Department serves Etowah City, southeastern McMinn, northern Polk County, and western Monroe County. The electric system does not generate any electric power, but purchases its entire supply from the Tennessee Valley Authority (TVA).

Etowah utilities electric service map

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Etowah Utilities Board
Policy for Electric Line Extensions

This policy covers the extension of primary and secondary electrical lines.

  1. Primary line extensions required to reach the property of a new customer will normally be constructed along public road right-of-ways or within dedicated utility easements.
  2. EUB will construct up to 500 feet of overhead primary line to reach the property line of a new customer or development for which a permanent structure is under construction at no cost. An aid-in-construction would be required for any additional footage.
  3. Any additional primary facilities which may be required beyond the property line of a customer solely for the customer’s use will require an aid-in-construction.
  4. For properties with a mobile home or other non-permanent structure, the customer will be responsible for 100% of the cost for the primary line extension to reach the property.
  5. Customer/developer is responsible for the initial clearing of a right-of-way and signing easement forms prior to construction by EUB. Easement widths shall be as follows:
    1. Underground primary – 40 feet
    2. Overhead single-phase – 40 feet (20 feet each side of centerline)
    3. Overhead V-phase – 50 feet (25 feet each side of centerline)
    4. Overhead 3-phase – 60 feet (30 feet each side of centerline)
  6. For primary line extensions to reach the property of a new customer that are to be installed underground at customer’s request or is an extension of an existing underground line, the customer shall be responsible for 100% of the cost of the extension. Customer shall provide all ditching, backfilling, and conduits where required. Conduits shall be 2½” Schedule 80 PVC with rigid elbows unless otherwise stated by the EUB Engineer. Spare conduits shall be provided and installed as required by the EUB Engineer. Depth of the trenching for the conduit system must be such that the top of the conduit is at least 36” below final grade. The installation of a pull-line is required for each conduit. Before covering, the conduit installation must be inspected by the EUB Engineer. An underground warning tape will be provided by EUB for installation in the ditch between 12” and 24” above the conduit during backfilling. EUB will assume ownership of the conduit system, not including the ditch itself, after the primary conductor has been energized.
  7. For underground line extensions, EUB shall furnish a fiberglass box pad for each transformer and a fiberglass ground sleeve for each primary junction cabinet where required. Customer/developer shall install pads and ground sleeves during the process of installing primary conduits. Pads and ground sleeves shall be installed so that approximately 6 inches of the fiberglass will remain above final grade. The tops of the pads and ground sleeves shall be level and gravel and tamped soil shall be used at the bottom of the excavation to ensure a solid base for the pads to prevent shifting or settling. Customer/developer shall install properly-sized conduit stub-outs from all transformer pads to accommodate all service or secondary conductors to eliminate excavation into the pad once it has been installed.
  8. Aid-in-construction payments must be paid prior to construction by EUB. Aid-in-construction costs for primary line extensions shall be as follows:
    1. Underground primary – $8.50 per foot per phase. This charge is based on 1/0 Aluminum 15 KV cable w/133% insulation and 200 Ampere rated terminations and includes a polypropylene pipe for the cable. Costs for larger capacity cables and accessories will be determined for each specific installation.
    2. Primary junction box for single-phase underground lines – $1,100.00 each (maximum distance between boxes or transformers shall be 500 feet). Costs to be determined for each specific installation requiring junction boxes to accommodate three-phase primary.
    3. Padmounted transformer, single-phase — $ 2,100.00
    4. Padmounted transformer, three-phase – to be determined for each specific installation and shall include the cost of a fiberglass box pad where required.
    5. Single-phase overhead construction — $4.50 per foot. For V-phase or 3-phase construction, add $2.00 per foot for each additional phase.
    6. Installation of single-phase overhead transformer to supply outdoor lighting — $500.00

Electrical Permits

EUB provides electrical permits for the State of Tennessee and property or building addresses within our service area. Electrical Permits are typically required for an existing electrical upgrade, relocation of a current meter base, HVAC installation, addition to an existing building, new home construction, and mobile home installations.  Electrical Permits may be obtained from EUB at our office or from the State of TN online:

 To obtain an Electrical Permits from EUB

  • Visit our office located at 1313 S. Tennessee Avenue Etowah, TN
  • Reference the Schedule of Fees found on the state website to determine the total amount you will pay to obtain a permit.

To obtain an Electrical Permit from the State of TN online:

If you have a valid state electrical license, or as a home owner you may purchase a permit using one of the following options:

Click here to visit the State of Tennessee’s permit site (Available 24 hours a day, 7 days a week)
Call the State of Tennessee’s permit office at (615) 741-7170 (Available Monday – Friday 8:00am – 4:30pm CST)


You must visit the State of Tennessee permit site when you are ready for an inspection or by calling (615) 741-7170 (Available Monday – Friday 8:00am – 4:30pm CST)

State of Tennessee Electrical Permit and Inspection Fees

Current pricing for electrical permits are subject to change as directed by the State of Tennessee.

TVA Green Connect Solar Program

EUB does not participate in the TVA Green Connect Program.  But if you wish to learn more about this home solar program check here https://www.tva.com/energy/valley-renewable-energy/green-connect or call our main office at (423)263-9441

Call Before Digging

Tennessee One-Call is a nonprofit corporation that serves as a communications link between utility companies and individuals who plan to dig or excavate anywhere in the State of Tennessee.

Why should I call 811?

A single telephone call to Tennessee One-Call allows a customer who plans to dig to receive the approximate location of underground utility lines to ensure safety while excavating. Knowing where underground utility lines are buried before each digging project helps prevent injury, expense, and penalties. The depth of utility lines may vary and multiple utility lines from different providers may exist in a single area. Simple digging jobs can damage utility lines and disrupt vital services to an entire neighborhood, harm those who dig, and result in expensive fines and repair costs.

Who should call 811?

Regardless of whether you are a contractor, or a homeowner you should always call 811 prior to digging. From planting a tree or shrub to building a deck – if the job requires digging, you should call before you dig.

Am I required to call?

Yes, Tennessee state law requires anyone who plans to dig, move earth, excavate, or perform any other type of activity that could damage underground utility lines to notify the utility companies in that area. Tennessee One-Call provides an easy way to comply with state law. To read the entire law please click here.

How far in advance should I call?

Excluding weekends and holidays, please provide a 72 hour (3 day) advance notice of your intent to dig. After reporting your intent to dig, you will receive a locate ticket valid for 15 calendar days from the start date indicated on the ticket, after which it expires. If you wish to continue working, you must call in at least 3 days prior to the expiration date to renew your ticket.

Can I submit requests online?

Yes, Tennessee One-Call provides an online ticket submission. Tickets submitted prior to 1:00pm CST are entered before 3:00pm CST on the same day. Tickets received after 1:00pm CST are not guaranteed entry until the following business day. Online requests can be submitted at the Tennessee One-Call Ticket site.

Are the colors of the paint and flags left by the locators meaningful?

Yes, each color indicates a universal color to what is buried below the ground.

  • Red – Electric
  • Orange – Communicators, Telephone, or Cable TV
  • Blue – Potable Water
  • Green – Sewer / Drainage
  • Yellow – Gas / Petroleum Pipe Line
  • Purple – Reclaimed Water
  • White – Premark site of intended excavation

What is the difference between 811 and Tennessee One-Call?

Tennessee One-Call is a nonprofit business who works as an information exchange liaison between diggers and utility companies. In 2005, the FCC made 811 the universal telephone number for the 71 regional services, including Tennessee One-Call, that coordinate location services for underground utilities. The new telephone number provides an easy to remember, location-independent telephone number to report upcoming digging activities. Regardless of whether you report your digging through the toll-free number or 811, know that your call is routed by Tennessee One-Call to the appropriate utility companies.

Surge Protector Safety

EUB offers surge protector installation services! At a customer’s request, EUB will install a surge protector at the electric service meter. EUB provides these devices as a convenience to our customers. They are cost effective and designed to protect against surges and spikes that regularly occur on all utility systems.

There is no device that can guarantee a 100% level of protection against unpredictable surges under long-term service conditions. EUB, as an added protection feature, recommends that all customers purchase and install high quality surge protector power strips for use inside the home with devices such as computers, satellite TV receivers, televisions, DVR equipment, stereo equipment, and similar sensitive devices. This protection, combined with an EUB installed surge protector, provides an even higher level of protection.  Additionally, customers should always unplug or turn off all sensitive electrical or electronic equipment during storms.

Contact EUB customer service at (423) 263-9441 for additional information to install surge protectors.

Surge Protector Safety

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Electrical Safety

Electricity is so integrated into our daily lives that we often take the convenience it offers for granted. Though we have safe uses for it, electricity can become very dangerous if not used safely.

Basic Characteristics of Electricity

Electricity seeks the shortest path to the ground. When an object or person is too close or comes in contact with a power line, the electricity travels through the person or object. Electricity flowing through the human body can severely injure or kill a person. Electric power lines are not insulated like power cords used for appliances and other electric devices. Power lines should always be considered energized and very dangerous.

Substations and power lines are protected and secured for a reason. Never attempt to climb a fence to a substation or climb a utility pole.

When working around overhead lines, use extreme caution and ensure that you maintain a safe distance of at least 10 feet from any service or overhead lines. Additional distances should be maintained from higher voltage lines. Electricity can arc to nearby equipment or objects, even if it’s not directly touching lines. Because of this, always carry ladders and other equipment horizontally, not vertically. And, remember, you can always contact EUB for additional assistance and advice if you will be working near overhead lines.

Underground Power Lines

Overhead power lines are easier to identify than underground. Especially in recent years, underground utilities have become increasingly popular in new commercial and residential development.

Even though you cannot see them, underground lines present the same safety issues as overhead lines and are just as dangerous. Any time you dig, excavate, or move earth, regardless of how small the job might be, contact Tennessee One-Call 811 to have underground lines properly marked. Locators will also mark any other underground lines, including gas and water, so you can complete your project safely.

Green transformer enclosures may be located in your subdivision or in commercial areas. While these structures are secured and are relatively safe, it’s important to never attempt to open the box and that children understand to leave them alone. Never plant shrubs or trees near underground transformers in attempt to landscape around or conceal the device. They must remain easily accessible by utility workers for routine maintenance and repair work to ensure your safety.

Downed Power Lines

During emergency situations, downed power lines may be present. Always use extreme caution when approaching the scene of an emergency to ensure that you do not come into contact with any downed power line. Review the following safety tips to be more prepared if an accident or natural disaster occurs:

  • Always assume that downed power lines are energized and dangerous.
  • Never approach or touch any downed power line.
  • Contact EUB at (423) 263-9441 to report downed power lines.
  • Never drive over downed power lines.
  • If a power line falls over your car, stay inside and do not exit the vehicle. If you must exit the car because of a fire or other impending emergency, try to jump completely clear of the vehicle while not touching the power lines.
  • Do not try to help others near downed power lines. You will be unable to help them if you are electrocuted in the process. Leave the rescue efforts to emergency personnel and professionally trained crew members.

Home Electrical Safety

Caution should also be followed anytime you use an electrical device around the house:

  • Never insert your finger or any other object into outlets. Take care to not touch any metal prong portion of an electrical cord you are plugging into an outlet.
  • Limit the number of devices plugged into each outlet. Circuit overload can cause fires.
  • Routinely inspect electrical cords and plugs on appliances to ensure they are not damaged. If it is damaged, do not use it.
  • Install outlet covers and protectors if small children are in your home.
  • Do not remove ground pins (the third prong) from plugs. Always use a two prong adapter if your outlets do not have a ground pin.
  • GFCI (or GFI) outlets should be used in any area where water and electricity may contact one another. Routinely test GFCIs to ensure they work properly.
  • Keep all appliances, radios, and any other electric powered device away from water.


Proper Handling of Portable Generators Ensures Safety

In a power outage, a portable generator may be needed. But extreme care is necessary, if not used properly generators can cause carbon monoxide poisoning, electric shock or fire. If you run a portable generator in a power outage, follow these safety guidelines:

Safety Tips

  • Never operate your generator indoors or in an enclosed space. Only use your generator in a well-ventilated area. Gasoline or diesel powered generators produce carbon monoxide that quickly fills an enclosed area and could cause death. Carbon monoxide cannot be seen or smelled. If you feel sick, dizzy or weak while using generator, get fresh air right away. If you feel seriously ill, seek immediate medical attention. Do not delay! Tell medical staff you suspect carbon monoxide poisoning. If you became ill indoors, let the fire department determine when it’s safe to re-enter the building.
  • Only use properly sized and grounded extension cords.
  • Turn off electrical devices before you connect them to a generator or generator-powered circuit.
  • Once a generator is running, only then should you connect devices to the generator. Connect each item, one at a time, to ensure that you do not overload the generator. Shut them down again before you switch back to EUB service. Carefully follow the manufacturer’s technical information.
  • Be sure your generator is rated for 240-volt loads as well as 120-volt, if you hook up larger appliances such as ranges, well pumps or dryers.
  • Prevent Back Feed! Never connect your generator to your home’s wiring, even if you turn off your main breaker. Back feeding circuits sends generator-produced electricity back into EUB’s distribution system and could injure or kill neighbors or utility workers.
  • Turn off your generator before adding fuel to it.
    Routinely inspect your generator and all connected equipment to ensure that it is in acceptable operational condition.
  • Run your generator periodically so it’s ready when you need it.

Installation Information

Portable generators must be carefully installed to avoid back feed. This occurs when the generator produces electricity that is fed back into your home’s wiring and, potentially, back into the power distribution grid. This can cause deadly injury to EUB employees who are working on downed power lines to restore power during an outage.

Always follow manufacturer guidelines when installing generators. If you are installing a permanent generaor with an automatic transfer switch contact a licensed electrician if you need additional assistance.

Vegetation Management Safety

To ensure safety and quality of service for our customers, EUB regularly trims trees near high voltage power lines. A large number of power outages occur due to trees falling onto or growing into the power lines. EUB maintains trimming efforts to further ensure quality of service and safety for our customers.

EUB’s Trimming Responsibilities

As part of receiving electrical service from EUB, customers agree to provide EUB with the necessary rights of way to trim trees. Any tree that threatens primary high voltage (protected zone) lines may be completely removed. All other trees near EUB service lines outside of the protected zone will be considered for trimming or removal.

To ensure adequate notification and communication, EUB, in non-emergency situations, will attempt to notify landowners prior to any tree removal or trimming activities.

Customer’s Trimming Responsibilities

Customers are responsible for trimming trees around low voltage service wires that are on the customer’s property. EUB does not trim trees for service wires crossing a customer’s property or those that connect the meter to the pole transformer.

Free Energy Evaluation

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